Shipping & Policies

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United States : 3 - 8 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 2 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

This section is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Mode 60 Photo store.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving our Service only. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you regarding your order.

Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Service Providers
We may employ third-party companies as production partners due to the following reasons:

To facilitate our Service;
To ship items;
To perform production-related services;
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Note: This privacy policy was created with the GDPR Generator.

Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Frequently Asked Questions

Sizing details

Please let me know if you need a different print size for a specific image you want to purchase. Sometimes images have limitations due to cropping and aspect ratios issues, but I will do my best to accommodate the chosen image to your sizing needs.

- Prints sizes in inches refer to the image size, since the photographs are printed without borders or edges.
- Please note that image may slightly differ according to sizes for cropping reasons.
- Most images are in landscape orientation (horizontal). So remember, WIDTH IS THE LARGEST measurement.
- When the image is in portrait orientation and height is the largest measurement, title and description will show "Vertical".

Feel free to contact me if you have any other questions.

Shipping Info

Shipping times are estimated, actual shipping may take longer.
Please note that all items are made to order in a professional lab. Art in the making, therefore allow for production time of 3-8 business days, plus shipping time.

. Due to customs and shipping costs, all physical products are available only in the US.

. However, Digital Downloads were included to make my images available to International customers, who can then have them printed locally, at a more affordable cost.

Custom and personalized orders

Please note that custom orders cannot be returned or exchanged.

. When buying prints that offer personalization, just add the name or text in the "Note to Seller" field during checkout. Please make sure to double check spelling.

.If you need a specific size not available in the dropdown list, a square image, please let me know.

.If you need to purchase the image framed and/or matted, reach out so we can discuss options and prices.

Digital Images for Download - Info

Image will be available in jpg format, high resolution, in 4 files in the following popular print sizes:
-5x7 inches
-8x10 inches
-11x14 inches
-16x20 inches
-A4 international size (8.27x11.69 in - 210x297 mm)

Digital images are for PERSONAL use only. You can crop it to desired size, print and frame it for your home decor wall art needs. Luisa Santos with Mode 60 Photography remains the sole owner of all copyrights for this image.

. AVAILABLE IMMEDIATELY AFTER PURCHASE - DIGITAL ITEMS ARE NOT ELIGIBLE FOR REFUNDS, EXCHANGES OR CANCELLATIONS.